illustro has a long history of providing innovative services and products to the mainframe community. And now, in response to exceptional demand from customers to find ways to save money and cut costs, illustro is re-inventing the professional services model. Introducing iManage Sys™  - the mainframe industry's first fixed-price IT systems programming service.

Budget dollars have never been more precious, but you still need to ensure your VM and VSE environments are up-to-date, problem-free and performing well. With the iManage Sys services program, your organization pays a flat monthly rate for 100% of your systems management needs for your VM and/or VSE operating systems.

This unique, "all-you-can-eat"  approach means you now have one, low-cost price to ensure your mainframe systems are up and running at their best. Whether its supporting your application or operations staff with daily problems, keeping your IBM and 3rd party software up to date, or conducting a disaster recovery test, it's all included. The best part? illustro's staff is on duty 24x7x365--no sick days, no holidays, no vacations -- and no surprises.
 

• UNLIMITED support hours - "All you can eat" for projects, support or planning

• Application Programmer Support

• Full Operations Support

• Systems migrations -- IBM and all 3rd party vendor software

• On-call support 24x7x365

• Multiple support shifts staffed to cover any time zone, anywhere in the world

• All services are performed by phone and remote access to customer's system through illustro's provided hardware

• On-site services are provided as needed at no additional charge (reasonable T&L expenses are reimbursed)

• Management of issues through iAnswers™  Web-based ticket system

• Web-based project management system for longer tasks

• Monthly management meeting to review progress and status

• One flat-rate price. Month-to-month contract. Cancel anytime.

How can we provide this service? With a properly managed system, illustro engineers focus on proactive maintenance and planning, minimizing the number of problems and mitigating their effects. This means less time spent managing your system and more

iManage Sys is designed to help you save money. Whether you are "sunsetting" an existing mainframe system, need to replace retiring personnel, or provide existing staff with backup and another source for help on projects, iManage Sys provides expert assistance at a fraction of the cost. And since the cost is fixed, we share the risk of providing the service to ensure your costs are limited.