Budget
dollars have never been more precious, but you still need to ensure
your VM and VSE environments are up-to-date, problem-free and
performing well.
With the iManage Sys services program, your organization pays a flat monthly rate for 100% of your systems management needs for your VM and/or VSE operating systems. This unique, "all-you-can-eat" approach means you now have one, low-cost price to ensure your mainframe systems are up and running at their best. Whether its supporting your application or operations staff with daily problems, keeping your IBM and 3rd party software up to date, or conducting a disaster recovery test, it's all included.
Features and Benefits:
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UNLIMITED support hours - "All you can eat" for projects, support or planning
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Application Programmer Support
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Full Operations Support
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Systems migrations -- IBM and all 3rd party vendor software
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On-call support 24x7x365
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Multiple support shifts staffed to cover any time zone, anywhere in the world
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All services are performed by phone and remote access to customer's system through illustro's provided hardware
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On-site services are provided as needed at no additional charge (reasonable T&L expenses are reimbursed)
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Management of issues through iAnswers™ Web-based ticket system
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Web-based project management system for longer tasks
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Monthly management meeting to review progress and status
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One flat-rate price. Month-to-month contract. Cancel anytime.
The best part? illustro's staff is on duty 24x7x365--no sick days, no holidays, no vacations -- and no surprises.